tapwin Privacy Policy

1. Information We Collect

When you register an account on tapwin, we collect basic personal information such as your name, email address, mobile number, and date of birth. This information is required to verify your identity, process your withdrawals in Philippine pesos (PHP), and keep your account secure. We also collect technical data automatically when you use our platform — this includes your device type, browser version, IP address, and session activity logs. Payment-related information such as your GCash or bank account details is collected solely for the purpose of processing deposits and withdrawals. We do not store full payment credentials on our servers; sensitive financial data is handled through secure, encrypted channels. Additionally, we may collect information you voluntarily provide when you contact our support team, such as the nature of your query and any account details you share to help us resolve your concern. All data collection is limited to what is genuinely necessary to operate the tapwin platform and deliver a safe, smooth experience for Filipino players.

2. How We Use Your Information

The personal information you provide is used primarily to operate and maintain your tapwin account, process your PHP deposits and withdrawals, and verify your identity in line with our platform's security requirements. We use your contact details to send you important account notifications — such as withdrawal confirmations, security alerts, and updates to our terms or policies — and we do not use these channels for unsolicited promotional messaging without your consent. Technical data collected during your sessions helps us monitor platform performance, detect unusual activity, and protect all players from fraud or unauthorised access. If you contact our support team, the information you share is used exclusively to resolve your query and improve our service quality. We may use aggregated, anonymised data — which cannot identify any individual player — for internal analytics to understand how Filipino players use the platform and where we can improve. tapwin does not use your personal data to make automated decisions that significantly affect your account without human review. Your data is never sold, rented, or traded to third-party advertisers or marketing companies.

3. Data Sharing and Third Parties

tapwin does not sell or share your personal information with third parties for their own marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions, identity verification services, and cloud infrastructure providers. These third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information if required to do so by Philippine law, a court order, or a lawful request from a regulatory authority. In the event that tapwin undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified of any material changes to how your data is handled. We do not share your data with other players or make your account information publicly visible in any way. Any third party that receives your data is held to the same standard of care that tapwin applies internally.

4. Data Security

tapwin uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account activity and payment details remain private in transit. We maintain strict internal access controls, meaning that only authorised personnel with a legitimate operational need can access player account data. Our systems are regularly reviewed and updated to address emerging security risks and to maintain a high standard of data protection for all Filipino players. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact our support team immediately and change your password. You are also responsible for keeping your login credentials confidential and for not sharing your account access with anyone else. tapwin will never ask you for your password via email, chat, or any other channel.

5. Cookies and Tracking

tapwin uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Session cookies are temporary and are deleted when you close your browser, while persistent cookies may remain on your device to improve your experience on future visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. You can manage or disable cookies through your browser settings, though doing so may affect certain features of the tapwin platform, such as staying logged in between sessions. Our use of cookies is limited to what is necessary for platform functionality and basic performance monitoring. We do not use cookies to build advertising profiles or to track your activity outside of the tapwin platform. If you have questions about how cookies work on our platform, the FAQ page provides additional guidance.

6. Your Rights and Choices

As a player on tapwin, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. If you wish to update your contact details or payment information, you can do so through your account settings or by contacting our support team directly. You have the right to withdraw consent for any data processing that is based on your consent, without affecting the lawfulness of processing that occurred before the withdrawal. tapwin will respond to all data-related requests within a reasonable timeframe and will keep you informed of the outcome. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to handling all such requests fairly, transparently, and in accordance with applicable Philippine law.

7. Data Retention

tapwin retains your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a longer period as required by applicable financial regulations. When your data is no longer needed for the purposes for which it was collected, we securely delete or anonymise it so that it can no longer be linked to you. If you request account deletion, we will process your request promptly and confirm once your data has been removed from our active systems, noting any categories of data that must be retained for legal reasons. Anonymised, aggregated data that cannot identify any individual may be retained indefinitely for internal analytics and platform improvement purposes. We do not retain payment credentials beyond the period necessary to complete and verify your transactions. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant.

8. Children's Privacy

tapwin is strictly an 18+ platform and is not intended for use by anyone under the legal gambling age in the Philippines. We do not knowingly collect personal information from minors, and any account found to belong to a person under 18 will be closed immediately and any associated data deleted. If you believe a minor has registered on our platform, please contact our support team right away so we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent underage access to online entertainment platforms. Our registration process includes age verification steps designed to prevent minors from creating accounts. tapwin takes its responsibility to protect young people seriously and cooperates fully with any lawful request related to the protection of minors. For more information on our approach to player safety, please visit the Responsible Gaming page.

9. Changes to This Privacy Policy

tapwin may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so you are always aware of how your information is being handled. Continued use of the tapwin platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account by contacting our support team. Minor clarifications or formatting updates that do not affect the substance of the policy may be made without prior notice. The most current version of this Privacy Policy will always be available at this page.

10. Contact and Questions

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tapwin handles your personal data, please reach out to our support team using the contact details provided in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe and to resolve concerns fairly and transparently. For general platform questions, the FAQ page is a great starting point and covers the most common queries from Filipino players in plain, easy-to-understand language. You can also review our Terms and Conditions for a full overview of the rules and obligations that govern your use of the tapwin platform. We value your trust and are committed to being open and accountable in everything we do with your data.